Privacy Policy

Effective Date: 22/11/2025

1. Introduction

At BuyHBOT, we are committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website (the “Website”) and through our business operations.

If you are located in Australia, or if we collect personal information from individuals in Australia, this policy is designed to comply with the Privacy Act 1988 (Cth) and the APPs. 

2. Who We Are & Contact Details

Organisation name: BuyHBOT Pty Ltd
Contact / Privacy enquiries: [Insert email address] / [Insert postal address] / [Insert phone number (if any)]

If you have any questions about this policy or want to access or correct your personal information, please contact us at the contact details above.

3. What Personal Information We Collect

Depending on how you use our Website or purchase Products, we may collect and hold the following kinds of information:

• Basic identity and contact data: name, email address, phone number, shipping / billing address.
• Order and payment data: order history, billing details, shipping details (though we do not store full credit-card numbers unless processed through a secure third-party payment provider).
• Technical and usage data: IP address, browser type and version, device type, cookies or other tracking identifiers, pages visited, referral source, date/time of visit, and other analytics or log-data.
• Any optional data you supply: for example, if you contact us via support or enquiry forms, you may provide additional details (e.g. health-related information, though note our products are medical-grade and we are not providing medical advice).

4. How We Collect Your Information

We collect personal information:

• Directly — when you submit an enquiry, place an order, sign up for a newsletter, or contact us;
• Automatically — when you browse or interact with our Website (via cookies, analytics, server logs, etc.);
• From third-party services — for instance, payment processors, shipping companies, analytics services, or advertising partners that facilitate payments, delivery, or marketing.

5. Why We Collect & How We Use Personal Information

We may use your personal information for the following purposes:

• To process and manage orders, payments, shipping, delivery, and returns;
• To communicate with you about your order, support queries, or other customer-service matters;
• To send you marketing or promotional communications (only if you have opted in or not unsubscribed);
• To improve and optimise our Website, Products, and services (analytics, performance tracking, user experience, etc.);
• To meet legal, tax or regulatory obligations;
• To prevent fraud or misuse, ensure security, and maintain integrity of our systems.

If we use personal information for direct marketing, we will comply with applicable laws (e.g. Australia’s Spam Act).

6. Cookies and Tracking Technologies

We and our third-party partners use cookies and similar technologies on the Website. These may be:

• Essential cookies (required for site functionality)
• Analytics/performance cookies (to analyse site usage and improve performance)
• Functionality cookies (to remember your preferences)
• Advertising / targeting cookies (to deliver relevant ads, track conversions, or measure ad performance).

Cookies and tracking identifiers may collect personal or device-related data (e.g. IP address, device type, browsing behaviour). We disclose this clearly.

You can disable or delete cookies via your browser settings, but this may limit certain functionality or prevent use of some features (e.g. checkout, login, etc.).

7. Disclosure of Personal Information to Third Parties

We may disclose personal information to the following categories of third parties when necessary for the purposes described above:

• Payment processors and financial service providers (for payment processing)
• Shipping and logistics providers (for delivery of Products)
• Advertising, analytics, and marketing service providers (to help us with website analytics, advertising, marketing campaigns) — including third-party advertisers if you click on ads or are served ads on our site.
• Service providers or agents assisting with customer service, support, order fulfilment, returns, or product delivery
• Legal, compliance, or government agencies — if required by law, regulation, audit, or to respond to legal claims

If we disclose your personal information to overseas recipients (for example, cloud hosting providers, overseas marketing / analytics services), we will take reasonable steps to ensure those recipients handle your information in a way consistent with the APPs.

8. Data Quality, Security & Retention

We take reasonable steps to ensure that personal information we collect is accurate, up to date, complete and relevant for the purposes for which it is collected. 

We implement security measures to protect your personal information from misuse, interference, loss, unauthorised access or disclosure. These measures may include secure servers, access controls, encryption (where appropriate), and physical or electronic safeguards. 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected (e.g. order fulfilment, warranty claims, customer service, legal obligations). Once no longer required, we will destroy or de-identify the data.

9. Access, Correction & Deletion

You have the right to request access to any personal information we hold about you. You may also ask us to correct any inaccurate or incomplete information.

To make a request, please contact us using the details in Section 2. We may require verification of identity before providing access or making corrections.

If you ask us to remove your information (subject to any overriding legal or regulatory requirements), we will endeavour to comply.

10. Complaints & Data Breaches

If you believe your privacy has been compromised or you have concerns about our handling of your personal information, you may complain to us. Submit your complaint using the contact details in Section 2. We will investigate and respond promptly.

If we become aware of an eligible data breach (unauthorised access, disclosure or loss of personal information likely to result in serious harm), and if we are required by law under the Privacy Act, we will notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC) — in line with the Notifiable Data Breaches scheme.

11. Anonymity & Pseudonymity

Where practicable, you may interact with certain parts of our Website anonymously or under a pseudonym (for example, browsing our site or viewing products). If you wish to make a purchase, submit an enquiry, or otherwise engage in a transaction, you will need to provide identification and contact information. This approach reflects your rights under APP 2. 

12. Children & Minors

Our services are not intended for minors under 18. If you are under 18, please do not submit personal information or place orders.

13. Changes to This Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in law, business practices, or data processing activities). The “Last Updated” date at the top will indicate when the policy was last revised.

We encourage you to check back periodically. If we make material changes, we will notify you by posting the updated policy on our Website. Continued use of the Website after changes means you accept the updated policy.

14. Contact Us

If you have questions, want to access or correct your personal information, or wish to make a complaint, please use this contact form:

Fields: First & last name, phone, email, street, city, state, message content

15. Additional Notes

• Because we sell medical-grade hyperbaric oxygen chambers, we may — only with your explicit consent — collect certain optional health-related information (if needed for delivery, instructions, or follow-up). In collecting any health or sensitive personal data, we will observe heightened care in line with the APPs for sensitive information.

If you are located outside Australia or are a foreign resident, you acknowledge that your personal information may be stored or processed internationally (e.g. with global cloud-service providers or marketing/analytics vendors). We will take reasonable steps to protect your information and comply with the APPs’ cross-border disclosure obligations.